Skip to content

Wivenhoe House Hotel is a wholly-owned subsidiary of the University of Essex and its registered company number is 07075571.

This privacy policy, and the ways in which personal data may be gathered and processed via this website, are subject to review and development and any such changes will only be notified by this page.

This statement explains what information we gather when you visit our website and informs you how this information is used and protected. Our web pages link to external websites: Wivenhoe House has no responsibility for privacy or other legal issues relating to these external sites.This privacy policy, and the ways in which personal data may be gathered and processed via this website, are subject to review and development and any such changes will only be notified by this page.


We may collect personal information from you as a result of the following activities: –

Technical information regarding your visit to our websites including, but not limited to, the Internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and platform geographical location; and

Website performance, using Google Analytics, provided by Google Inc. Google uses Cookies to collect information on your visit to our website and how you use it including the full Uniform Resource Locators (URL), length of visits to certain pages, page interaction, date, time as well as page response times, mobile compatibility.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) i

We may use the information we collect and hold about you in the following ways:

information provided to us in the form of comment cards / guest feedback forms will be used to follow up with you; and shared with hotel staff and wider management to ensure we continually improve our services and products and to recognize individual employees good work;

You may unsubscribe at any time from receiving further communications from us for these purposes;


We may also share your personal information with selected third parties who are:

We will share your personal data with third parties:


All the information you provide to us will be stored securely and we use strict procedures and security features to try to prevent unauthorised use, disclosure or accidental loss. MOOW Ltd act as our Data Processor and have a contractual obligation to provide network security on our behalf.

The data that we collect from you may be transferred to, and stored outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy including ensuring that the transfer is made subject to appropriate safeguards. For example, Data Processors such as Google for the use of Google Analytics and Pure360 are obligated to protect your personal information as a member of the EU-ES Privacy Shield.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

We may retain your personal data where such retention is necessary for compliance with our legal obligations.

For further details regarding our retention policy please contact us by emailing


You have the right to request access to your personal data (also known as a “data subject access request”). This enables you to receive a copy of the personal data held about you.

You have the right to rectification. If you believe the information we hold to be incorrect or incomplete you can request an amendment by contacting us.

You have the right to request the erasure of your personal information. This enables you to ask us to delete or remove personal data. Please be aware that in certain circumstances we may not be able to delete or erase your data such as where this is still required for the purpose for which it was provided, or where we have overriding legitimate interests, or legal obligations in retaining your data.

You have the right to restrict processing. This enables you to ask us to restrict the manner in which we process your data or suspend the processing should for example you want us to establish its accuracy or the reason for processing it.

You have the right to ask us not to process your personal data for marketing purposes. Any marketing communication we send to you by email will always have the option for you to unsubscribe. You also have the right to withdraw your consent at any time by contacting us using the details below.  Please note that there may be a short period during which you continue to receive communications from us whilst your unsubscribe request is being processed.

If you wish to exercise any of the above rights please contact us at Wivenhoe House, Wivenhoe Park, Colchester, Essex or by emailing us at

Our websites may include links to third-party websites, plug-ins and applications. If you choose to follow a link or enable a connection, please note that these websites have their own privacy policies for which we have no responsibility. If you choose to submit any personal data on these external websites we encourage you to read their privacy policy first.


We reserve the right to update this privacy policy at any time, a copy of which will be available on our websites. Please check back frequently to see any updates or changes to our privacy policy. Where appropriate we may also contact you by email with regards to any changes to this policy.


We take our responsibilities as a Data Controller seriously and welcome any questions about this privacy policy, comments or requests you may have. Please contact us on

Our Data Protection Officer can be contacted at, by calling 01206 74853 or by writing to:


You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) should you be unhappy with the way in which we collected or processed your personal data. Further information can be found on the ICO website or via their helpline on 0303 123 1113.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We’ve explained below the cookies we use and why.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google


This cookie is automatically set by our content management system. CMS Preferred Culture refers to the language of the site (British English).


This cookie is automatically set by our content management system. Stores the name of the current visual theme, which applies the correct design to the website.

ASP.NET _SessionId

This is used by Microsoft’s ASP.NET technology to identify you as a unique user. It expires when you close your browser and does not store personal data about you.