Terms & Conditions

Who we are

Wivenhoe House

Wivenhoe Park

Colchester

Essex

CO4 3FA

01206 863666

Arrival

Your room will be ready from 3.00pm on the day of arrival.  If you wish to check-in earlier we will do our utmost to accommodate you but cannot guarantee that your room will be ready.

You are welcome to use our free car park.  On arrival, please see one of our reception team members who will register your vehicle.

Kindly note that Wivenhoe House is a non-smoking hotel. Smoking is not permitted throughout the hotel or on the balconies.

Cancellation of rooms

You can modify or cancel your booking at any time up to 2.00pm the day before arrival through this website or by telephone 01206 863666.

In the event of a late cancellation or non-arrival the first night’s room cost will be charged to the credit or debit card you provided when booking your room.

Should you decide to shorten the duration of your stay, subject to our discretion, there may be a cancellation fee levied by the hotel.

Cancellation of events

Tickets for events at the hotel are paid in full beforehand. If you unfortunately have to cancel, any refund is at the discretion of Wivenhoe House. If, due to unforeseen circumstances, an event is cancelled by Wivenhoe House tickets will be refunded in full.

Cancellation of Conference, wedding or event

If you have booked a conference, meeting, wedding or event at Wivenhoe House through our Conference & Events team please refer to your contract for our latest terms and conditions

Dinner Allowance

Unless otherwise stated our standard dinner allowance on a dinner, bed & breakfast package is £25 per person

WHERE WE ARE

find us, however you travel
By car:

When using a SATNAV please enter the location WIVENHOE, Colchester (do not use a postcode as this will direct you to the wrong side of Wivenhoe Park).

Take the exit marked Colchester (A133)
Follow the A133 towards Clacton
Please follow signs for WIVENHOE
You will see a black sign on your right which says, ‘Wivenhoe House & The Brasserie’, turn right here into PARK ROAD
The entrance for Wivenhoe House is shared with the University of Essex, but PARK ROAD leads you through Wivenhoe Park and you will be able to see our beautiful house from the road on your right
CONTINUE to follow the signs for WIVENHOE HOUSE and it will lead you to us.

If you would like any help with directions, please do call us on 01206 863666 and a member of our team will be able to assist you.



By train:

Colchester station, Colchester Town station, Wivenhoe station and Hythe stations are all between 10-15 minutes from Wivenhoe House by car. Trains run between London (Liverpool Street) and Colchester station every 10-20 minutes. The journey takes around an hour. Also connect with Colchester from Norwich, Ipswich, Felixstowe & Harwich. Some trains from London (Liverpool Street) also stop at Wivenhoe Station. When travelling from the Clacton/Walton direction, alight at Wivenhoe or Hythe Stations.


By plane:

Stansted airport is approximately 45 minutes from Wivenhoe House by car. Helicopter pad coordinates are 603200/223900.