Who we are
Your room will be ready from 3.00pm on the day of arrival. If you wish to check-in earlier we will do our utmost to accommodate you but cannot guarantee that your room will be ready.
You are welcome to use our free car park. On arrival, please see one of our reception team members who will register your vehicle.
Kindly note that Wivenhoe House is a non-smoking hotel. Smoking is not permitted throughout the hotel or on the balconies.
Cancellation of rooms
You can modify or cancel your booking at any time up to 2.00pm the day before arrival through this website or by telephone 01206 863666.
In the event of a late cancellation or non-arrival the first night’s room cost will be charged to the credit or debit card you provided when booking your room.
Should you decide to shorten the duration of your stay, subject to our discretion, there may be a cancellation fee levied by the hotel.
Cancellation of events
Tickets for events at the hotel are paid in full beforehand. If you unfortunately have to cancel, any refund is at the discretion of Wivenhoe House. If, due to unforeseen circumstances, an event is cancelled by Wivenhoe House tickets will be refunded in full.
Cancellation of Conference, wedding or event
If you have booked a conference, meeting, wedding or event at Wivenhoe House through our Conference & Events team please refer to your contract for our latest terms and conditions