This accessibility statement applies to the website found at the URL: https://www.wivenhoehouse.co.uk/

How accessible this website is

We know some parts of this website are not fully accessible:

• Alt text is missing from certain linked images
• Forms are missing labels
• Some headings are empty
• Some links are empty
• Some text has low contrast
• Some heading levels are skipped
• Some text appears to be a heading but is not a heading element
• Some links are redundant
• Noscript elements are present
• There is redundant title text
• There are certain other issues not listed here

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email info@wivenhoehouse.co.uk
• call 01206 863666

We’ll consider your request and get back to you in 72 hours. 

If you cannot view the map on our ‘contact us’ page, call or email us at this link for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

marketing@wivenhoehouse.co.uk

01206 863666

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Please contact us on:

info@wivenhoehouse.co.uk

01206 863666

Technical information about this website’s accessibility

Wivenhoe House Hotel is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images when we launch our new website.  When we publish new content we’ll make sure our use of images meets accessibility standards.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We aim to fix these issues when we launch our new website later this year.

Empty Headings

Some headings are being used for layout purposes. These will be replaced with other types of elements to resolve this.

Empty Links

The social media links have only icons and no text which can introduce confusion for keyboard and screen reader users. Text will be added in such a way as to not affect the layout but still be readable for keyboard and screen reader users.

Low Contrast Text

Some text has very low contrast between foreground and background colours. These colours will be adjusted to improved the contrast without changing the sites main colours to an unreasonable degree.

Skipped Heading Levels/Text appearing to be heading levels

Some heading levels are not in the correct order or large text that is assumed to be a heading is not. These orders and heading size text will be rectified

Some links are redundant

Adjacent links going to the same location results in additional navigation and repetition for keyboard and screen reader users. These will be consolidated to prevent this possible confusion.

Noscript elements are present

This element is used for Google analytics

Redundant title text

There is redundant text in alt and title tags. These will be reduced to reduce confusion for keyboard and screen reader users.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our service

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 24 September 2020.

This website was last tested on 22 September 2020. The test was carried out by UP Hotel Agency.

A sample of key pages was tested.