Webste Terms & Conditions

Terms and Conditions of Use

By accessing and using the website of Wivenhoe House Hotel, you agree to comply with and be bound by the following terms and conditions.

In these terms and conditions:

• “You”, “Your” or “User” refers to the person accessing this website.
• “The Hotel”, “We”, “Us” or “Our” refers to Wivenhoe House Hotel.
• “Parties” refers collectively to both you and the Hotel.

These terms apply to your use of our website and any bookings or enquiries made through it. All services, bookings, and agreements are governed by the laws of England and Wales.

Privacy

Wivenhoe House Hotel is committed to protecting your privacy and ensuring that your personal information is handled responsibly.

Personal information collected through our website is used only for the purpose of providing our services, processing bookings, responding to enquiries, and improving our website and guest experience.

Access to personal information is restricted to authorised employees who require it to perform their duties. We regularly review our systems and procedures to ensure your information remains secure.

Our use of personal data complies with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Confidentiality

Any information provided by guests or users will be treated as confidential.

We will not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared with trusted partners where necessary to provide services (such as booking systems or payment providers) or where required by law.

You have the right to request access to any personal information we hold about you. Requests should be made through our website contact form.

Disclaimer

The information provided on this website is intended for general guidance and is supplied on an “as is” basis.

While we aim to keep all information accurate and up to date, Wivenhoe House Hotel does not guarantee that website content will always be complete, accurate, or free from errors.

To the fullest extent permitted by law, the Hotel shall not be liable for any loss or damage arising from the use of this website, including but not limited to:

• loss of business or profits
• loss of data
• damage to computer systems or software
• indirect or consequential losses

Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

Website Usage and Log Files

Like most websites, we automatically collect certain technical information when you visit our site. This may include:

• IP address
• browser type
• pages visited
• date and time of access
• referring website

This information is used only for website administration, analytics, and improving user experience. It is not used to personally identify individual users.

Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies allow us to recognise returning visitors and help us understand how our website is used. You can adjust your browser settings to refuse cookies; however, some areas of the website may not function correctly as a result.

External Links

Our website may contain links to third-party websites. These are provided for convenience and information only.

Wivenhoe House Hotel does not control and is not responsible for the content, privacy practices, or security of external websites. Users should review the privacy policies of any external site they visit.

Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the property of Wivenhoe House Hotel unless otherwise stated.

This content may not be reproduced, distributed, or used without prior written permission.

Communications

If you have any questions regarding these Terms & Conditions or the use of this website, please contact us via the Contact page on our website.

Force Majeure

Neither party shall be liable for any failure to perform obligations due to events beyond reasonable control, including but not limited to:

• natural disasters
• acts of terrorism
• war or civil unrest
• government restrictions
• power failures or system outages

In such circumstances, both parties will use reasonable efforts to fulfil their obligations once conditions allow.

General

These terms are governed by the laws of England and Wales. By using this website, you agree to the exclusive jurisdiction of the English courts.

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will continue in full force.

Failure to enforce any provision shall not constitute a waiver of that provision.

Changes to These Terms

Wivenhoe House Hotel reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this website and will take effect from the date of publication.

Continued use of the website indicates acceptance of the revised terms.

Gift Vouchers

Gift vouchers issued by Wivenhoe House Hotel are subject to the following conditions:

Vouchers are subject to availability and must be presented at the time of redemption.

Vouchers are valid for 12 months from the date of issue unless otherwise stated.

Vouchers cannot be exchanged for cash.

No change will be given for unused balances unless stated otherwise.

Lost, stolen, or damaged vouchers cannot be replaced.